Refund Policy:

• Customers are responsible for paying the return shipping costs for items they wish to return.

• Shipping costs are non-refundable, and if a refund is issued, the cost of return shipping will be deducted from the refund amount.

Returns:

• You offer a limited warranty for production defects as specified in the product bulletin.

• Items will be replaced only if they are defective or damaged.

• The return policy for warranty incidents is valid for 14 days from the date of purchase. After this period, returns may not be accepted.

• To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging with LOT numbers on it.

• Partial refunds may be granted in certain situations, but items not in their original condition, damaged, or missing for reasons not related to your company will not receive a full refund.

• Customers must initiate a return by sending a detailed reclamation letter to sales@nikchoperformance.com, including an explanation of the problem, photos/videos, and LOT numbers.

This policy provides clear guidelines for customers on how to handle returns and refunds. It's important to ensure that customers understand the conditions under which returns are accepted and what to include in their reclamation letter when requesting a return. Transparency in these matters helps maintain customer satisfaction.